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Support

Need a hand? Email support@nurserydownloader.com, a real person reads every message and we're always glad to help. Quick answers to the questions we hear most are below.

How NurseryDownloader works

  1. 1Install the free extension in Google Chrome or Microsoft Edge (it doesn't run on phones or tablets).
  2. 2Sign in to your nursery or daycare app and open the page where your child's photos appear.
  3. 3Click Download in the NurseryDownloader panel. Everything saves to your computer at full quality, in tidy month-by-month folders, and nothing ever leaves your browser.

Want step-by-step instructions for your specific app? See the guides on our supported apps page.

The most common fix

If Chrome asks where to save every file

Copy, don’t click. Chrome will not open its own settings pages from a link. Copy each address below, paste it into Chrome’s address bar and press Enter.

  1. 1Allow multiple downloadsGo to chrome://settings/content/automaticDownloads and choose the option that lets sites download several files automatically. In English Chrome it reads “Sites can ask to automatically download multiple files”.
  2. 2Stop it asking where to save each fileGo to chrome://settings/downloads and turn off the switch that asks where to save every download. In English Chrome it reads “Ask where to save each file before downloading”.

That’s it. Your photos and videos now save in one go, straight to your Downloads folder, in tidy dated folders.

Common questions

Do downloads include videos?

Yes, on most apps photos and videos download together. (On Famly, the tagged photos are images only; videos live in the main feed, so use Download All Feed Photos to include them, automatically as .mp4 files.)

How many photos can I download in the free trial?

The trial saves up to 20 photos so you can check everything works. A licence unlocks unlimited downloads, enter it in the extension's settings (the cog icon in the panel).

Is my data safe? Where do the photos go?

Straight from your app to your computer. The extension runs entirely in your browser, it never sends your photos, your account details, or anything else to us or to anyone.

It says it couldn't find or collect anything. What now?

First, refresh the page and try again. If it keeps happening, your app may have changed since your version of the extension was released, check for an update in Chrome or Edge, and if you're still stuck, email us below. Reports from parents are how we fix things fastest.

Can I re-download everything from scratch?

Yes, open Advanced → Reset Download History in the panel. The extension forgets what it already saved and the next download starts fresh. (It never deletes files from your computer.)

Still stuck? Get in touch

Email support@nurserydownloader.com, the more detail the better (which app, what you clicked, what happened). A real person reads every message, usually Simon, the creator.

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